Complaints

Trinity Catholic College Goulburn welcomes feedback and takes seriously any complaints that may be raised.

Most issues causing concern in a school can be handled quickly, efficiently and effectively.

These issues can usually be resolved through open, honest and transparent communication between the school and the family.

For more complex complaints, the Principal or Assistant Principals will be able to receive a complaint and work to resolve this with you.

All complaints will be dealt with fairly, effectively, impartially, confidentially and quickly.

For formal complaints, Trinity's guiding principles for resolution are underpinned by the Catholic Education Complaints policy,

To submit a formal complaint the following options are available:

• Sending an email to the Principal: gaye.mcmanus@cg.catholic.edu.au.
• Telephoning the school and asking to speak to Mrs Gaye McManus (Principal) or Mr Stephen Barnard or Ms Lauren Shinfield (Assistant Principals).

The Catholic Education Office can also receive complaints directly via complaints@cg.catholic.edu.au.